Purchase terms

What you buy

Seals are an in-game currency tied to your account. You can spend them in the in-game Market (for example on VIP time). They are a personal licence to use inside the game: they have no cash value, cannot be traded, transferred or exchanged for money, and are not your property.

Prices and payment

Prices are shown in euros and include VAT. Payments are processed by Stripe on a page hosted by Stripe: we never see or store your card details. Stripe sends you a receipt by email.

Stripe handles your payment data under its own privacy policy (stripe.com/privacy), and may do so outside the European Economic Area with the safeguards the GDPR requires.

Before paying, check the pack and the price on the payment page. The price charged is always the one our server sets, never one sent by the game client.

Delivery

Seals are added to your account automatically as soon as Stripe confirms the payment, usually within seconds. If you are playing, you will see a message in the game.

Right of withdrawal

Seals are digital content delivered immediately. By completing the payment you ask us to deliver them right away and you acknowledge that you lose your 14-day right of withdrawal once they have been delivered. If, for a reason on our side, your Seals were not delivered, you can ask for a refund.

Refunds and errors

If you were charged and did not receive your Seals, or you were charged twice, contact us on our Discord with the time of the payment and we will fix it.

If a payment is refunded, the Seals from that purchase are removed from your account, even if this leaves your balance below zero. While your balance is negative you cannot buy in the Market.

Chargebacks

If you open a dispute or chargeback with your bank, the Seals from that purchase are removed while it is open. If the dispute is resolved in our favour, they are returned. Abusing chargebacks can lead to the account being suspended.

Minors

If you are under the age of majority where you live, you need permission from a parent or guardian to buy Seals.

Contact

For any question about a purchase, write to us on our Discord.